Q1: What are your main product lines?
Our core product range includes high-quality Aluminium doors & windows, Aluminium louvres, Aluminium handrails, Sensor doors, and Spring doors.
Q2: Are your windows and doors available in standard or customized sizes?
All of our products are fully customized based on your specific architectural sizes, designs, and color preferences. Standard powder coating finishes include Frost Black and Silver Grey, alongside custom color choices.
Q3: Do your products comply with international standards?
Yes, our products meet certified standards for key global markets including Australia and the USA. Our system products conform to AS2047, and our safety glass strictly adheres to the AS2208 standard.
Q4: What is your warranty policy and support mechanism?
We offer a 10-year quality warranty covering non-fading and non-peel-off frames, as well as proper hardware functionality. In the rare event of quality defects, replacement parts are provided immediately via international courier.
Q5: How are the products delivered and installed onsite?
Standard delivery time is 38-45 days following deposit approval and confirmed shop drawings. Windows and doors arrive fully assembled with pre-installed glass, frames, and hardware for direct installation into your wall opening.
Q6: What are your payment terms and Minimum Order Quantity (MOQ)?
We require a 30%-40% deposit upon order confirmation, with the remaining balance paid prior to shipment post-inspection. Flexible MOQ options are available depending on project requirements.
Steelwar
